RETURN & REFUND POLICY

Worry-Free Shopping Guarantee

At MagentaRC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy designed to provide peace of mind.

Return Timeframe

Customers may request a return within 30 days of receiving their order.

Return Requirements

To be eligible for a return:

• Products must be unused, undamaged, and in original condition.
• Original packaging and included accessories should be returned.
• Proof of purchase is required.
• Personalized, customized, digital, and clearance products are not eligible for return unless defective.

Starting a Return

To initiate a return, please contact our customer service team with your order number and reason for return.

Refund Processing

After your returned item is received and inspected:

• We will notify you regarding approval or rejection.
• Approved refunds will be issued to the original payment method.
• Refunds are generally processed within 5–10 business days.

Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the item and packaging.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return results from an error on our part.